Closing completely out of the app and reopening it should be enough to see if the Alexa app itself is offline. If there’s any form of communication blockage occurring on your phone’s side, trying to fix it could also include restarting your phone, not just the application. If you have a good connection, it is just a matter of minutes before things are up to date.Ĭlosing out of the Alexa app can sometimes fix the issue.
This process should not take long unless you are somehow behind multiple software versions. Saying “go to settings” or navigating through the app to “device options” and “check for software updates” is what you want to do next. When connectivity issues show up, manually checking is a great idea. Your smartphone should be automatically downloading updates for your Echo when you are connected to the internet. Switching them both to a new network is another good potential solution you can try during this step. Moving to the same room as the Echo and connecting to the same Wi-Fi network should be pretty easy if that part of your home set-up is not causing the issue. In addition to this, make sure to check both your Echo’s Wi-Fi source and that of your phone.
To communicate properly with your Echo device, having a smartphone with the app installed is essential. Make Sure Your Smartphone and Echo are on the same Wi-Fi Network You can cut out other potential sources if your ideal Wi-Fi source does not show up now.
From there, you can update your Wi-Fi sources, and the one you wish to use should be among the options. After selecting the “menu” option from your app, go to “settings”, you should be able to choose your specific Echo device. If you can use the app, you will be able to check the connectivity status of the Amazon product in question.
My first instinct is to check if the Alexa app is also offline for this solution. It is worth checking if your router or wireless access point is working for other devices. Having a clear path between our Echo and Router can eliminate potential solutions from this list. Other obstructions you may consider moving away from the router include household appliances and devices that may connect to other Wi-Fi networks inside of your house. If your Echo Dot keeps going offline, for example, it could be an issue solved by simply moving it closer to strengthen your potential signal. This also could involve moving other wireless devices or machines out of the path between your Alexa and the router itself. If the Echo still shows that it is offline, moving it closer to your router or wireless access point is a good potential solution.
If they can be voice-activated, problems with your lights could point you to a deeper electrical problem in your home, for example. Checking on other systems that your Echo normally connects to is part of this solution. After that, make sure that power is running to devices like your router in addition to your Amazon Alexa is worth investigating next. Like we already mentioned, checking that the outlet you are using is working consistently is an easy spot to start. Check Your Power ConnectionĪt various points in your home, you should check that power is flowing correctly. We’re sorry that your Alexa device is offline, but this is an excellent place to start. Follow the same general rule of waiting ten seconds before putting them back in, assuming they are working properly.
Depending on the device, you might have to remove its batteries. Try and make sure the power source is working correctly with another device as well. After removing the power adapter for the Alexa from a power outlet, you can just wait around ten total seconds, then try plugging it back in. This solution for when your Echo shows that it is offline is as easy as unplugging your device. Image source: Amazon Echo Dot (4th Gen) – Review 2021 – PCMag UK Restart the Echo Device
If one troubleshooting strategy doesn’t work for you, feel free to move down the list, or start with what might be most relevant to you.
These solutions are for anyone and offer a great place to start your search for how to fix your Alexa offline. If your Alexa is offline or your Echo Dot is offline, we’ve got you covered. Amazon Alexa is a part of multiple product systems, including the Amazon smart speaker and the Echo Dot.
Simple fixes can still work, but problems can come from a much larger variety of sources. Trying to troubleshoot modern technology has only gotten more and more complicated.